Quality Beads, Fair Prices, Direct to You
Refund & Return Policy
We want you to love your beads! If you're not completely satisfied with your order, we accept returns under the following conditions:
Returns
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Items must be returned within 14 days of delivery.
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Products must be unused, in original packaging, and in resellable condition.
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All return shipping costs are the buyer’s responsibility. We do not provide prepaid return labels.
To initiate a return, please contact us at info@directbeadsupply.com with your order number and reason for return.
Non-Returnable Items
The following items are final sale and cannot be returned:
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Clearance or discounted items
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Custom or personalized items
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Opened kits, partial bead strands or broken item.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.
Exchanges
We do not offer exchanges. Please return the item and place a new order.
Canadian-based bead and craft supplies without the middleman markup.
What We Do
- Canadian-owned business serving makers across North America
- Direct sourcing from suppliers — no middlemen, no markups
- Transparent pricing on every product, every time
- Thousands of beads, tools, and supplies for every project
- Perfect for beginners learning their first stitch and pros scaling their business
