Shipping Policy & FAQ
Shipping Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification with tracking information once your order has shipped.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and chosen delivery method.
We offer:
- Standard Shipping: 5–10 business days
- Expedited Shipping: 2–5 business days (If applicable)
- Free Shipping on orders over $100.00
- USA Shipping takes approximatley 10- 14 days
We currently ship to USA and Canada. International shipping rates and delivery times vary by destination.
Lost or Delayed Packages
If your package is lost or significantly delayed, please contact us at info@directbeadsupply.com and we’ll work with the carrier to resolve the issue.
Package delivered at a wrong address
Accuracy of Information
It is the customer's responsibility to provide a correct and complete shipping address at the time of checkout. This includes apartment/unit numbers, buzzers, and correct postal codes. We are not responsible for orders shipped to an incorrect address provided by the customer. we do not have the ability to change an address without the customers approval.
Pre-Shipment Changes (ASAP)
If you realize there is an error in your shipping address, please contact us immediately at info@directbeadsupply.com please include your order number
If the order has not yet been processed or shipped: We will do our best to update the address for you at no additional charge.
Please Note: Once an order enters the fulfillment stage, changes may no longer be possible.
3. If the Package Has Already Shipped
Unfortunately, once a package has left our facility and is in the hands of the carrier (e.g., Canada Post), we are unable to change the delivery destination or intercept the package.
Our Policy: If a package is delivered to an incorrect address provided by the customer, we cannot offer a refund or a free replacement.
Our Offer: As a gesture of goodwill, if your package is lost due to an address error, we can provide a 10% discount code to use toward a replacement order.
4. Packages "Returned to Sender"
If the carrier is unable to deliver the package and returns it to our facility:
We will contact you once it arrives.
You will be responsible for the additional shipping costs to resend the package to the correct address.
Original shipping fees are non-refundable.
5. If the package has been delivered to the wrong address and it is our fault, we will replace the package and get it sent over to you as soon as possible
with no extra costs to you.
6. if the package was delivered to the wrong address due to a mistake with the carrier
we are not liable for this. Please file a claim with the carrier, we will do our part and also file a claim on your behalf, and As a gesture of goodwill, if your package is lost due to an address error, we can provide a 10% discount code to use toward a replacement order.
Frequently Asked Questions (FAQ)
1. Where are you located?
Direct Bead Supply is located at Bead Store Calgary 495 36st NE Calgary Alberta T2A 6K3
2. Do you ship internationally?
Yes, we ship across Canada and USA. Shipping rates and delivery times will be calculated at checkout based on your location.
3. How long does shipping take?
Shipping within Canada typically takes 2–7 business days, depending on your location and the shipping method selected. International shipping times vary by destination.
10-14 for the USA.
4. How much is shipping?
Shipping is calculated at checkout. We also offer free shipping on orders over $100 CAD within Canada (before tax and after discounts).
and for USA free after 150$
5. Where do your beads come from?
We work directly with trusted, ethical suppliers in China who import their gemstones and materials from reputable, ethically-sourced sellers around the world.
We also proudly stock a wide selection of products from established industry leaders including John Bead, Bead Smith.
6. Are your beads genuine and natural?
Yes. Each item is clearly labeled as natural, dyed, synthetic, or enhanced. We prioritize transparency and work hard to provide accurate descriptions of all our products.
7. Can I buy beads in bulk or at wholesale prices?
Our prices reflect Wholesale pricing. when shopping with us you automatically get a discounted price.
8. Do you accept returns?
Yes. We accept returns on unused and unopened items within 14 days of delivery.
To start a return, email info@directbeadsupply.com with your order number.
Please note: Final sale, clearance, or custom items are non-refundable.
9. Can I cancel or change my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to accommodate changes or cancellations. Please contact us as soon as possible. Once an order has shipped, it can no longer be modified.
10. What if an item is damaged or missing from my order?
Please notify us within 3 business days of receiving your package if anything is missing or damaged. We'll make it right.
11. Do you offer gift cards?
Yes! Digital gift cards are available and can be emailed directly to the recipient. You can purchase them through our online store under the "Gift Cards" section.
12. How can I contact you?
The best way to reach us is by email:
📧 info@directbeadsupply.com