Shipping Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification with tracking information once your order has shipped.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and chosen delivery method.
We offer:
- Standard Shipping: 5–10 business days
- Expedited Shipping: 2–5 business days (If applicable)
- Free Shipping on orders over $100.00
We currently ship to USA and Canada. International shipping rates and delivery times vary by destination. Customers are responsible for any customs duties or import taxes.
Lost or Delayed Packages
If your package is lost or significantly delayed, please contact us at info@directbeadsupply.com and we’ll work with the carrier to resolve the issue.
Frequently Asked Questions (FAQ)
1. Where are you located?
Direct Bead is a Canadian-owned online bead store. All orders are packed and shipped from within Canada.
2. Do you ship internationally?
Yes, we ship across Canada and to select international destinations. Shipping rates and delivery times will be calculated at checkout based on your location.
3. How long does shipping take?
Shipping within Canada typically takes 2–7 business days, depending on your location and the shipping method selected. International shipping times vary by destination.
4. How much is shipping?
Shipping is calculated at checkout. We also offer free shipping on orders over $100 CAD within Canada (before tax and after discounts).
5. Where do your beads come from?
We work directly with trusted, ethical suppliers in China who import their gemstones and materials from reputable, ethically-sourced sellers around the world.
We also proudly stock a wide selection of products from established industry leaders including John Bead, Bead Smith.
6. Are your beads genuine and natural?
Yes. Each item is clearly labeled as natural, dyed, synthetic, or enhanced. We prioritize transparency and work hard to provide accurate descriptions of all our products.
7. Can I buy beads in bulk or at wholesale prices?
not at this time. we are currently working on this
8. Do you accept returns?
Yes. We accept returns on unused and unopened items within 14 days of delivery.
To start a return, email support@directbeadsupply.com with your order number.
Please note: Final sale, clearance, or custom items are non-refundable.
9. Can I cancel or change my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to accommodate changes or cancellations. Please contact us as soon as possible. Once an order has shipped, it can no longer be modified.
10. What if an item is damaged or missing from my order?
Please notify us within 3 business days of receiving your package if anything is missing or damaged. We'll make it right.
11. Do you offer gift cards?
Yes! Digital gift cards are available and can be emailed directly to the recipient. You can purchase them through our online store under the "Gift Cards" section.
12. Is everything shown on your website currently in stock?
Yes — everything listed on our website is part of our active product lineup.
Occasionally, an item may sell out before we’re able to pick your order. If that happens, the item will be removed from your shipment and you will only be charged for the items we’re able to ship. We’re currently working behind the scenes to improve real-time inventory visibility and appreciate your patience while we fine-tune this process.
13. How can I contact you?
The best way to reach us is by email:
📧 info@directbeadsupply.com
